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So, you have built your amazing self-service portal. But how do you ensure that your customers sign up to use it, and gain all the benefits of digital self-service?

Jamie Norris, VerseOne Digital MD, outlines a number of strategies that Social Housing customers have used to successfully drive uptake.

AS the cost of living continues to rise, Regenda Homes’ core purpose is more important than ever. Using award-winning ambition and innovation, the socially-aware housing association is dedicated to regenerating places which create opportunities for people.

“We always want to be human; we want to be approachable; we want to be sympathetic but, also, we wanted to drive change and help residents help themselves."

When Cross Keys Homes (CKH) sought to build a sustainable customer base, they chose to incorporate VerseOne's Vocoll Live Support into their website.

WHEN social housing provider Settle needed a partner to design their intelligent customer portal, they chose VerseOne.

During our recent Social Housing Customer Day, Digital Experience Manager Randall Shortland traced the path the association took to deliver both an intuitive platform and improved services.

COVID-19 has created significant disruption to regular working patterns throughout the NHS and sparked a remote-working revolution.

Comms professionals from Berkshire Healthcare NHS Foundation Trust told the VerseOne Customer Day more about the challenges – and opportunities – they faced when launching a new intranet to help bring disparate staff together.

Nottingham University Hospitals (NUH) runs one of the biggest research programmes in the country.

The service’s new website engenders trust and engagement, offering easy access to informative content which incorporates conflicting research ‘brands’, caters for multiple audiences and balances the demands of a highly regulated sector

When Barts Health – one of Britain’s largest NHS healthcare providers – redesigned its staff intranet, it chose VerseOne to develop a mobile-first solution.

Now the Trust saves time and delivers efficiencies with their new intelligent intranet that enables staff to ‘find’, ‘do’, ‘tell’ or ‘connect’ — and which has seen a huge uptake.

The Covid-19 pandemic has in many cases shown how vital the voluntary sector is when it comes to helping those in need, when they most need it.

Digital transformation in the Social Housing Sector is changing the way that services are delivered to tenants and adopting the right mix of technology to deliver better services and cut costs is imperative. The government is also driving change through digitising its services (universal credit) and making a commitment to getting more and more people online.

A substantial percentage of organisations and their top management including the NHS are realising the huge power and benefits of promoting a culture of engagement and collaboration in order to motivate and empower their teams.

Any great user experience is functional and enjoyable and this is achieved by understanding your users’ needs and knowing the factors of what a good or bad user experience is so you can therefore take steps towards higher user engagement and adoption of your product or services.

The thought of increasing those niggling little tasks which make up much-too-large a portion of our working days...

This blog is taken from our recent Digital Transformation Strategy whitepaper, which covers the topic in more depth and detail.

How to take advantage of process automation

In an age where saving time and costs are of key importance, coupled with the rise of technology solutions, surely automating your business processes as part of an overall business transformation strategy is a must.

What makes website and intranet go-lives so fraught with uncertainties, and how can you avoid these?