Knowledge Centre

How to drive self-service portal adoption

So, you have built your amazing self-service portal. But how do you ensure that your customers sign up to use it, and gain all the benefits of digital self-service?

Jamie Norris, VerseOne Digital MD, outlines a number of strategies that Social Housing customers have used to successfully drive uptake.

Read How to drive self-service portal adoption…

North-west social housing provider’s adoption of VerseOne’s powerful product suite leads to 300% rise in online transactions

AS the cost of living continues to rise, Regenda Homes’ core purpose is more important than ever. Using award-winning ambition and innovation, the socially-aware housing association is dedicated to regenerating places which create opportunities for people.

Read North-west social housing provider’s adoption of VerseOne’s powerful product suite leads to 300% rise in online transactions…

Cross Keys Homes' adoption of VerseOne’s live chat delivers digital transformation

“We always want to be human; we want to be approachable; we want to be sympathetic but, also, we wanted to drive change and help residents help themselves."

When Cross Keys Homes (CKH) sought to build a sustainable customer base, they chose to incorporate VerseOne's Vocoll Live Support into their website.

Read Cross Keys Homes' adoption of VerseOne’s live chat delivers digital transformation…

Settle delivers improved efficiencies and customer relationships thanks to VerseOne’s secure portal

WHEN social housing provider Settle needed a partner to design their intelligent customer portal, they chose VerseOne.

During our recent Social Housing Customer Day, Digital Experience Manager Randall Shortland traced the path the association took to deliver both an intuitive platform and improved services.

Read Settle delivers improved efficiencies and customer relationships thanks to VerseOne’s secure portal…

Berkshire NHS Trust’s new, MS365-integrated intranet ‘brings disparate staff together, makes clinical processes and systems more efficient'

COVID-19 has created significant disruption to regular working patterns throughout the NHS and sparked a remote-working revolution.

Comms professionals from Berkshire Healthcare NHS Foundation Trust told the VerseOne Customer Day more about the challenges – and opportunities – they faced when launching a new intranet to help bring disparate staff together.

Read Berkshire NHS Trust’s new, MS365-integrated intranet ‘brings disparate staff together, makes clinical processes and systems more efficient'…

Nottingham University Hospitals’ new Research & Innovation website balances the demands of a highly regulated sector

Nottingham University Hospitals (NUH) runs one of the biggest research programmes in the country.

The service’s new website engenders trust and engagement, offering easy access to informative content which incorporates conflicting research ‘brands’, caters for multiple audiences and balances the demands of a highly regulated sector

Read Nottingham University Hospitals’ new Research & Innovation website balances the demands of a highly regulated sector…

Barts Healthcare Trust saves time and delivers efficiencies: new intelligent intranet enables staff and has seen a huge uptake

When Barts Health – one of Britain’s largest NHS healthcare providers – redesigned its staff intranet, it chose VerseOne to develop a mobile-first solution.

Now the Trust saves time and delivers efficiencies with their new intelligent intranet that enables staff to ‘find’, ‘do’, ‘tell’ or ‘connect’ — and which has seen a huge uptake.

Read Barts Healthcare Trust saves time and delivers efficiencies: new intelligent intranet enables staff and has seen a huge uptake…

The Rise of the Digital Tenant

Digital transformation in the Social Housing Sector is changing the way that services are delivered to tenants and adopting the right mix of technology to deliver better services and cut costs is imperative. The government is also driving change through digitising its services (universal credit) and making a commitment to getting more and more people online.

Read The Rise of the Digital Tenant…