Total Engagement Programme
Our unique Total Engagement Programme guides and supports you every step of the way - from initial definition, through design, implementation and launch - throughout our on-going partnership. All of these stages are dictated by our award-winning customer-centric approach and tried-and-trusted project management methodology, designed to provide an established framework flexible to your needs.
Workshops and Discovery
We incorporate techniques such as persona development, card sorting, wire-framing and in-depth peer and organisational analysis to craft the optimum solution for your objectives and KPIs. Our discovery workshop sessions engage directly with the people that matter, from organisational stakeholders to service users; interacting with key people invested in the desired solution means we can truly understand and deliver for your business.
We believe in the power of creativity to solve problems and communicate ideas. Every VerseOne design is unique and tailored to the specific needs of its parent project. Whether for a secure portal with clear and concise pathways for self-service, an intranet requiring a reliable and easily navigable document library, a website to promote and enhance your brand, or a motion graphic to explain a complex idea, we have the tools and frameworks in place to deliver.
At VerseOne we take pride in every implementation we deliver. We use validated code and tools to build your custom design onto your VerseOne software. Your design elements are crafted into web code by our talented, dedicated front-end developers to make sure everything about your site operates smoothly. We also set up the soft key configurations that will make your VerseOne solution perfectly customised and highly usable.
Our expert team will ensure you have the skills, tools and training you need to keep your solution fresh, engaging, and hitting your KPIs. We also provide ongoing maintenance for all our solutions, from design enhancements to software bug-fixes and minor upgrades. This continuous maintenance ensures that your VerseOne solution continues to work for you now and into the future.
Testing & QA
VerseOne is passionate about Web Accessibility. We always ensure content can be accessed and understood by people with a wide range of disabilities, including but not restricted to sight or mobility impairment and learning difficulties. Every project passes through four levels of testing - from function, usability and Accessibility, to technical architecture and server environment checks - so your solution is Accessible to all.
Our team will provide support throughout your VerseOne journey. Regardless of how you contact us - via our online portal, email, telephone or VerseOne Vocoll - each call is triaged by our support team. Acting as a single point of contact, our team ensures each ticket is prioritised, allocated an agreed Service Level Agreement (SLA) and resolved within an agreed timescale.
VerseOne partners with Microsoft Azure, one of the world's largest hosting companies, to provision its own private Cloud. This secure solution comprises dedicated, load-balanced server hardware, dual firewalls, and dedicated SAN storage - all tied together with industry-standard Hypervisor Cloud software. The vital advantages of reliable hosting - virtualised environments, load-balancing, robust fall-over, security - are passed on to all VerseOne customers.