Regenda Group empowers residents with market-leading self-service portal | Housing News

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Regenda Group empowers residents with market-leading self-service portal

In line with their ambitions to be a great quality, forward-thinking business, The Regenda Group has launched their new market-leading tenant portal, built on VerseOne’s unique integrated portal software stack.

The Regenda Group employs around 700 people, has assets of around £511 million and a turnover of £65 million, and built over 400 properties in the last three years—including homes for sale, social and private rent and shared ownership—in rural and city centre locations. The Group is growing—acquiring four new businesses in the last two years.

Over the last few years, Liverpool-based The Regenda Group has been rebranding and re-focusing the whole of their online estate with VerseOne, and undertaking back-office systems review and integration with Manifest Software Solutions. VerseOne and Manifest, both of whom are official partners on the HACT UK Housing Data Standards project, previously partnered on the hugely successful Aspire Housing portal project, and Regenda had ambitions to create an even more advanced resident self-service experience.

VerseOne’s consultants began scoping the capabilities, processes and data requirements in July 2018, feeding the outputs into the company’s proven project methodology.

The initial project included all of the essential features of a truly useful self-service portal, including: registration and automated ID validation, display and updating of personal details, detailed and searchable rent statements, access to documents, online payments and Direct Debit set-up, ad hoc reporting and self-appointing repairs (both for properties and communal schemes), maintenance schedules, and more.

Co-ordinating the project across the three companies was Regenda Programme Manager, Colin Inkson.

““Our aim was to create a self-service portal which was easy to use and ensured our customers received an excellent standard of service, whenever and however they came into contact with us.

“We also had to integrate the portal with our various back-office systems; our Orchard HMS and Kirona DRS Contractor Scheduler, as well as bringing other data sources into our master systems.”

VerseOne’s Business Process Automator (BPA) would also enable Regenda Group to digitise their Tenancy Sign-up, Shared Ownership and Tenancy Termination processes, and these required some further scoping to ensure that the system was suitable for residents.

Manifest Software Solutions has been responsible for deploying their Universal Adaptor to enable the back-office system integrations, as Director Dave Carr explains:

“Manifest and VerseOne worked together closely on the Aspire Housing portal. The software, and the ways of working, that we developed on that project meant that we could hit the ground running with Regenda.

“Even so, this has been a complex and demanding project, requiring enormous co-ordination across the teams.

“Working with VerseOne and Regenda, we believe that, with this project, we have again pushed forward the boundaries of what a self-service portal should deliver. We look forward to the next phase of the project, and to continue demonstrating what can be achieved.”

Nora Harris, Customer Solutions Director at VerseOne, has been involved with the project from its inception, and is hugely proud of the work that the team has done.

“The Regenda Group portal project—which also includes the Redwing Living portal—is the single biggest project that VerseOne has undertaken. It involved a huge effort and utilising the full range of skills from across the whole company, and unprecedented levels of co-ordination in terms of working with Regenda Group and Manifest.

“This project has demonstrated the robustness of our processes, and the dedication and skill of the people within all of the companies involved.

“The portal that has now gone live is something that we are all incredibly proud of, and is going to provide Regenda Group’s customers with what we believe is the most capable self-service portal in the UK housing sector.”

Launched only three days ago (including a feature demonstration video), the portal has already had multiple sign-ups, alongside users transferred from Regenda’s previous portal app—ensuring over 2,500 users from day one.

This iteration of Regenda Group’s portal is only the beginning: there are still a number of other features that will be added over the next few weeks—including online Income / Expenditure Forms, and the Redwing Living Landlord Property Management portal—and scoping for Phase 2 has already begun.

The Regenda Group is still looking forward, and with VerseOne and Manifest on board, the team are determined to re-define what digital transformation and self-service means across the industry.

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