Intelligent communication tools
With the rise of messaging apps and live chat, it’s now possible for your customer services team to run a highly efficient and effective low touch operation, multi-tasking phone calls, emails and live chat. VerseOne’s Vocoll live chat and collaboration platform empowers your staff to talk to citizens and outpatients, and receive a joined-up and coherent service at all times.
Not only does Live Support deliver better customer service, but you can make real cost savings—handling more calls with the same levels of assistants—suitable for appointments, maternity, CAMHS, PALS, and any outpatient service.
It’s even possible to be in when you’re out, with the VerseOne AI-powered Vocoll knowledge bot, so common customer queries can be answered 24x7.
Strengthen team collaboration
Agile and targeted personal and group communication
Increase customer satisfaction
Enables your customer support teams to drive greater engagement
Streamlined customer service
Efficient multi chat management
Bolt on services as you need them
Encrypted communication keeps things secure
Sector specific intelligence
Functionality that is tailored to your sector
Live support that enhances the customers experience
A knowledge base that raises relevant answers to customer queries
VerseOne provides more than 250+ successful, innovative and market-leading digital transformation solutions across the UK public sector.
Let us know what you need, and our expert consultants will be able to discuss further case studies, help with business plans and tender requirements, and more…