Enhance your solutions by creating a customer communication channel


Intelligent communication tools

With the rise of messaging apps and live chat, it’s now possible for your customer services team to run a highly efficient and effective low touch operation, multi-tasking phone calls, emails and live chat. VerseOne’s Vocoll live chat and collaboration platform empowers your staff to talk to citizens and outpatients, and receive a joined-up and coherent service at all times.

Not only does Live Support deliver better customer service, but you can make real cost savings—handling more calls with the same levels of assistants—suitable for appointments, maternity, CAMHS, PALS, and any outpatient service.

It’s even possible to be in when you’re out, with the VerseOne AI-powered Vocoll knowledge bot, so common customer queries can be answered 24x7.

Vocoll Features

  1. Strengthen team collaboration

    Agile and targeted personal and group communication

  2. Increase customer satisfaction

    Enables your customer support teams to drive greater engagement

  3. Streamlined customer service

    Efficient multi chat management

  4. Efficient scaling

    Bolt on services as you need them

  5. Communicate securely

    Encrypted communication keeps things secure

  6. Sector specific intelligence

    Functionality that is tailored to your sector

  7. Personal

    Live support that enhances the customers experience

  8. Self help

    A knowledge base that raises relevant answers to customer queries

Vocoll in focus

Regenda Housing Group's Chris Long outlines how their customer team has enhanced their services.

The right partner | VerseOne delivers success

VerseOne provides more than 250+ successful, innovative and market-leading digital transformation solutions across the UK public sector.

Let us know what you need, and our expert consultants will be able to discuss further case studies, help with business plans and tender requirements, and more…

Contact us to discuss your requirements