Event types
- Social Housing
Summary
This 45 minute webinar is part of our free educational content series aimed at Customer Experience in the Social Housing sector.
Does your organisation empower its customers to take control of the way they engage with you?
In 2023, Zendesk found that 67% of customers prefer self-service over speaking to a company representative. So why would customer interactions with the social housing landlord be any different? Registered providers across the UK are already reaping the benefits of a customer experience that can be accessed anywhere, at any time and on any device. So landlords need to embrace digital transformation or risk being left behind.
On Tuesday 14th January from 11:00am – 11:45am, we’re hosting a webinar to showcase a comprehensive self-service customer portal that has the ability to:
- Empower customers to access services at a time and place that suits them.
- Complete actions like pay rent, report a repair or submit complaints without having to call your customer service team.
- Reduce the strain on customer service resources and enable staff to focus on helping vulnerable customers who need your support.
- Improve TSM scores by improving customer satisfaction by putting them in the driving seat of their own experience.
- Drive efficiencies across the business, streamlining operations, enhancing financial viability, improving brand reputation to minimise complaints and improve transparency between customers and landlords.
During the session, we’ll show you round the functionality of the portal, using customer use cases and examples of the efficiencies they’ve gained off the back of implementation.
By attending the event, you’ll have access to best practice insights, honed after 20 years of working in the social housing sector. All attendees will also receive the chance to take part in a complimentary workshop to identify quick wins around enhancing customer satisfaction.
Click the button below to secure your place, or reach out to the VerseOne Housing Team if you have any questions.