Event types
- Social Housing
- Tenant Engagement
Summary
In a digital world, people expect to be able to communicate, buy and learn online. So, why are housing providers still behind the curve when it comes to providing a digital tenant experience?
Residents should be able to access the online services they need 24*7 - like booking repair appointments, paying their rent, or providing landlord feedback - through a self-service portal that delivers a great user experience on any device.
Now that providing an accessible service is a requirement under the new consumer standards, decision makers in charge of the tenant experience will be held responsible for non-compliance and poor tenant engagement. To help housing associations understand the benefits of a self-service portal to increase engagement and enable tenants to provide feedback, report repairs and maintenance issues and get in touch with their landlord, we’re hosting a 60 minute webinar to share our expertise.
Register your place to discover how the digital transformation of your tenant experience can alleviate the pressure on your call centre staff, drive tenant engagement and improve customer satisfaction, whilst delivering operational efficiencies.