Event types
- Social Housing
- Tenant Engagement
Summary
Provide residents the online services they need 24*7, through a self-service portal that is designed to deliver a great user experience on any device.
Residents are used to being online to buy or order what they need, your portal should meet their expectations and deliver the operational efficiencies that self-service is proven to provide. It's no longer acceptable to provide a portal that residents don't use and doesn't provide the services they need.
A portal should deliver more than a rent balance, rent statement and a non-specific form to report repairs, your residents expect to be able to:
- Pay their rent without leaving the portal
- Sign up for Direct Debits
- Diagnose their own repairs and where possible book their own appointments
- Log compliments, complaints, permission for pets or alterations, etc
- View their documents
Your self-service portal should integrate with all back-office systems that contain resident data, to provide a holistic view of your resident. Staff can also access the portal and see all - rather than multiple systems - to help residents and transact on their behalf.
Join our webinar and discover how increasing your digital self-service offering can elevate the pressure on your call center staff and improve customer satisfaction. By offering a variety of self-service options, you encourage more resident engagement, reducing inbound call volume and deliver operational and process efficiencies.