Event types
- Social Housing
Summary
This 45 minute webinar is part of our free educational content series aimed at Operations experts in the Social Housing sector.
Empowering customers to drive their own experience through the power of self-service has the potential to transform operations business wide.
Through the power of self-service, customers can easily access services such as reporting repairs, ASB, managing complaints, and paying rent at a time that suits them, and on any device. This level of autonomy and control over their digital journey fosters a positive customer experience, and has the power to enhance your TSM scores and improve brand reputation.
Zendesk found that 72 percent of customers want immediate service, so whilst they're navigating your products and services on their own terms, your organisation has the opportunity to utilise his reduction on resources to drive operational efficiencies that reach all corners of the business.
On Thursday 9th January, we're hosting a 45 minute webinar at 11:00am to showcase how a self-service customer experience has the power to drive operational efficiencies across the business.
By attending you'll understand:
- The features of a self-service customer portal that reduces the strain on operational resources by empowering customers to access services at a time and place that suits them.
- How to crowdsource data and improve compliance around inaccurate customer and asset data at scale. Strategies to reduce the strain on your employees and systems whilst improving tenant satisfaction.
- How to drive efficiencies that reduce the financial burden or business operations and enhance financial viability to improve the prospect of future investment.
During the session, we'll not only show you the functionality of a customer portal, we'll use real life customer use cases to detail the tangible benefits registered providers across the UK have seen when it comes to reducing the strain on operational resources.