- Social Housing
- Social Housing
Empowering Tenants, Ensuring Compliance
Over the past months, a robust media campaign supported by the Ombudsman has equipped tenants with the knowledge to advocate for their rights when it comes to repairs in their homes. The strapline of their campaign was impactful and on all media channels.
The pivotal new guidance has arisen from the tragic passing of 2-year-old Awaab Ishak, a result of mould in the home. This comprehensive framework entails time limits for damp and mould actions, alongside documentation, including photographs, pinpointing the affected areas. Moreover, it mandates a post-remedial inspection six weeks after the repairs are completed.
In light of these critical developments, there's an urgent need for a seamless solution that enables tenants to report issues, ensures complete transparency throughout the resolution process, and helps adherence to the guidelines.
Join Us for a Webinar on the 12th of October from 1:00 PM to 1:45 PM.
During this webinar, we will delve into digital solutions that revolutionise the process, assuring tenants that their concerns about damp and mould are acknowledged and swiftly addressed. This includes:
- Enabling tenants to log issues 24/7.
- Ensuring tenants are informed about the steps that will be taken to remove mould.
- Allowing tenants to schedule a follow-up damp and mould inspection six weeks post-repair.
- Granting tenants the ability to track and monitor the status of their requests.
- Collecting the correct document throughout the process.
Don't miss out on this transformative discussion that holds the power to streamline your tenant-responsiveness strategies while ensuring full compliance with the new guidelines.