Upcoming Events

All events

  1. Drive greater customer engagement through fantastic user experiences

    • Event Type All Sector Webinar
    • Start24 Oct 2019 10:30
    • End24 Oct 2019 11:00
    • Total places20

    Details

    Join VerseOne’s user experience experts on our free webinar, and learn how simple UX techniques can immediately help you to gain greater customer engagement:

    • understand how to define and test your user journeys—across multiple channels;
    • see how “small moments of delight” can make your customers happier—and coming back for more;
    • learn why Web Accessibility is important for all users (and your SEO too);
    • find out how to measure your increased engagement with analytics;
    • qualify for a free UX assessment of your online channels.

     

    Book a place
  2. NHS Live support - demo 29/10

    • Event Type Webinar
    • VenueYour Desk
    • Start29 Oct 2019 11:00
    • End29 Oct 2019 12:00
    • Total places50

    Details

    Traditionally support for young people, especially those struggling with their mental health, require them to come forward and present to their GP. The daunting nature of that process meant that many young people simply do not come forward and ask for help in the first place. 

    We wanted to share how Northamptonshire NHS Foundation Trust increased engagement whilst streamlining and further supporting their 0-19 and child and adolescent mental health (CAMHS) services by deploying Vocoll Live Support.

    Headline Stats:
     
    Average of 35+ calls resolved per week
    Over 5000 secure messages exchanged each week
    Average response time of less than 1 minute

    Book on to our webinar to learn more on how Northamptonshire acheived this.

    [form Book a place]
  3. Diagnostics Tool Webinar

    • Event Type Webinar
    • Start31 Oct 2019 10:30
    • End31 Oct 2019 11:00
    • Total places50

    Details

    Guiding your residents into providing precise, accurate information is the key to delivering faster, leaner customer service. With VerseOne Diagnostics Builder, encourage customer self-service with easy problem diagnosis and reporting.

    Join us at 10:30 am on Thursday 31st October on a free 30m webinar, as we show how you can empower your residents by guiding them through reporting issues via step-by-step diagnostics. VerseOne’s Diagnostics Builder provides an area for your customers to triage and log:

    • repair requests;
    • ASBreports;
    • FOI requests;
    • Complaints, compliments and comments;
    • Routed contact forms;
    • ... and much, much more.


    Learn how Diagnostics Builder can leverage your existing processes and deliver accurate, machine-readable data, and remove the tedium of data entry and duplication.

    If you cannot make this time or date but are interested in the webinar, please Contact Us and we will follow up at a time that suits you.

     

    [form Book a place]
  4. Coaching Corner: Forms

    • Event Type Webinar
    • Start28 Nov 2019 10:00
    • End28 Nov 2019 10:30
    • Total places50

    Details

    [form Coaching Corner Bookings]

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