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Vocoll Live Support NHS webinar

  • Type NHS Webinar
  • Venue Your Desk
  • Start 21 Jan 2020 11:00
  • End 21 Jan 2020 11:30
  • Organiser VerseOne Admin
  • Email tickets@versone.com
  • Places 50

Details

“The reports have come back positive. Very positive. The team prefer using it to the phones and are resolving calls on average 1-2 minutes faster... for every 30 tickets, that’s an hour saved each per day!” - Christine O’Connell, Head of Appointments, Barts Health NHS Trust

As one of the largest NHS Trusts in the country, Barts Health NHS Trust wanted to streamline and better support their Appointment Team with digital tools which would complement their existing workflows and boost their ability to handle the large volume of calls they receive each day.

During the webinar you will hear how Barts Health NHS trust used VerseOne’s Vocoll Live Support functionality to provide responsive, online communication and collaboration channels, designed to connect teams with service users—all within a secure and engaging environment, and how this helped them achieve
 

• Over 50 appointment tickets resolved per day
• 1-2 minutes faster to resolve queries then traditional phone channel
• 30 seconds average response time

Vocoll Live Support NHS webinar

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