Digital Self-Service Portals

Provide better customer service digitally

The solution gathers data from Orchard and their other back-office systems thanks to our integration partner Manifest Software Solutions and their Universal Adapter. The solution gives them flexibility of swapping these systems out without impacting their customers experience – giving you choice and future proofs your investment.

On the webinar, we will be demonstrating how our portal solutions increase engagement and satisfaction, and relieve pressure on hard-pressed front-line teams, by empowering residents to carry out tasks - at a time that suits them, and on the device of their choice. VerseOne will show you a flexible portal solution, with features including:

the advantage of an integrated website and portal solution;
how other housing providers have used VerseOne solutions to achieve excellent customer service;
massively increasing self-service rent payments by seamlessly integrating with your payment gateway;
the return on investment you can expect to see from a digital self-service solution (and how to measure it!);
surfacing data that is not held in your Housing Management System e.g. planned maintenance, tenant centric documents;
how to make “report a repair” and other service requests an enjoyable experience for your tenants;
offering self-appointing of repairs in systems such as DRS and Totalmobile;
how our technology can help eliminate data silos and automate processes and tasks;
simplifying the experience for your staff, by creating and managing an end-to-end digital tenancy.

Managed on and optimised for Microsoft’s Cloud computing platform Azure, all of VerseOne’s solutions be it websites, self-service portals or intranets are secure, fully ‘integration ready’ and optimised for 'access anywhere' multichannel smart device delivery.

Support your staff by providing them with the best in class intranet solution for effective collaboration and enhanced productivity

Azure

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Self-service portal webinar 27th August @10:30

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