Dynamic Group Chat
Don't know the answer to a query? Simply access your colleague list and open a new chat stream in a floating palette—all whilst maintaining the conversation with your customer.
Lots of support questions are frequently asked questions—Templated Responses enable you to define and re-use common answers, so that you save even more time!
Drag & Drop File Sharing
Grab and share files from your desktop, email, or camera, and share them into any Team Fusion conversation or Project Group. Link from popular social channels to display videos, Tweets and more.
With channels, you can set varied opening hours for your teams, ensuring that your customers can always see when someone is available to take their query.
Security & privacy
Security is a huge priority. Team Fusion's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.