Collaboration

Answer questions and interact with visitors directly from your site & increase your conversion rates through effective engagement. Live Support empowers your customers and delivers meaningful efficiencies—all though a beautifully simple interface.

Dynamic Group Chat

Dynamic Group Chat

Dynamic Group Chat

Don't know the answer to a query? Simply access your colleague list and open a new chat stream in a floating palette—all whilst maintaining the conversation with your customer.

Templated Responses

Templated Responses

Templated Responses

Lots of support questions are frequently asked questions—Templated Responses enable you to define and re-use common answers, so that you save even more time!

Drag & Drop File Sharing

Drag & Drop File Sharing

Drag & Drop File Sharing

Grab and share files from your desktop, email, or camera, and share them into any Team Fusion conversation or Project Group. Link from popular social channels to display videos, Tweets and more.

Channel Settings

Channel Settings

Channel Settings

With channels, you can set varied opening hours for your teams, ensuring that your customers can always see when someone is available to take their query.

Security & privacy

Security & privacy

Security & privacy

Security is a huge priority. Team Fusion's secure conversations are transferred in 256-bit SSL encryption—the same security protocol as online banks—and all data is stored within the European Union.

Find out more...

Find out more about live support, powered through Vocoll, VerseOne Group's collaboration and Live Support platform by visiting www.vocoll.com

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