VerseOne SRM for Housing

VerseOne SRM for Housing

VerseOne SRM (Stakeholder Relationship Manager) was created to solve a specific need within the housing sector: traditional CRM (customer relationship management) systems don't facilitate stakeholder engagement, and the compromise system many housing organisations use—spreadsheets—creates unnecessary work and results in information silos and incomplete intelligence. For housing providers, who need to maintain a certain public profile and level of community invovlement, VerseOne SRM is the ideal relationship management tool.

• Extend and improve your public affairs by collecting and deploying targeted information
• Keep track of events you're holding—and events you're attending—and the interactions you have there with key stakeholders
• Create and manage campaigns and report on the quality and quantity of response to each one
• Gather a comprehensive picture of who is involved with your housing organisation and how you can best take advantage of their abilities and knowledge
• Interact with different groups of stakeholders in different ways: engage with residents, lobby public officials, stay in touch with contractors, advertise to potential customers
• Integrate with VerseOne CMS Web (Content Management System), VerseOne CMS Intranet, and VerseOne BPM (Business Process Manager) so that interactions through the website or intranet filter directly into VerseOne SRM

Read more about VerseOne SRM.

What Benefits Does VerseOne SRM Offer?

• It eliminates the use of cumbersome spreadsheets across the business to manage communications with stakeholders, which often need to be verified and reconciled manually, taking up huge amounts of time and resource and sacrificing information quality.
• It eliminates information silos that prevent easy sharing of vital stakeholder intelligence across different areas of an organisation.
• It removes the need to rely on traditional CRM systems, which are unsuited for a holistic approach to relationships and cater for purely sales-driven activity.
• It reduces the time and resource needed to manage communications by providing users with a faster, more elegant tool that adapts to their way of working.
• It makes formal reporting on communications and engagement easier and more reliable by generating relationship-based reports and linking actions to users for full auditing and contact histories.

What Makes VerseOne SRM Unique?

VerseOne SRM is:

Totally Customisable—It is important to stakeholders to feel special, important, and valued by the organisations in which they play a role. VerseOne SRM focuses on this relationship-based communication model and is purpose-built to allow highly targeted activities and campaigns that encourage person-to-person conversation and meaningful interaction.

Flexible—The application can be used for many different types of communications across an organisation, particularly ones that are based on consulting with particular groups about particular topics. VerseOne SRM is perfect for both internal and external engagement exercises that use multiple communication channels (such as face-to-face focus groups, online forms, and print surveys).

Convenient—Because relationships with stakeholders are frequently managed by one person for each department, or even one person for the whole organisation, being able to coordinate all stakeholder activities through a single, intuitive application saves both time and budget.

Secure—Access to contact information is username and password controlled, and SRM administrators can control permission to view, edit, and share information on a per-user basis.

Ideal for Governance—SRM includes as standard full reporting, auditing, and change histories throughout the entire system so that organisations can meet all governance and engagement obligations.

Extensible—The application consists of a number functional modules that can be added as requirements change, allowing VerseOne SRM to grow and change in line with the organisations using it.

Interoperable—VerseOne SRM can link to back-office business systems and legacy data, ensuring that existing content remains accessible and useful despite the introduction of new software.

Integrated—Through the Atlas Framework, VerseOne SRM can be integrated with:

• VerseOne CMS, and thus the organisation’s website, extranet or intranet
• VerseOne BPM, to link contacts and organisations to business processes

Who Can Benefit from Using VerseOne SRM?

• Communications
• Marketing and Public Relations
• Community or Public Engagement
• Membership Management
• Customer Services
• Human Resources
• Procurement/Finance
• Corporate Affairs
• Commercial Development
• Governance

Last updated: 16 May 2012