VerseOne BPM (Business Process Manager) is a full web-based application for dealing with tickets and communication. Drawing upon the publishing abilities of VerseOne CMS (Content Management System), VerseOne BPM delivers a system for organisations to manage complaints, appointments, calls, care providers, contractors, and FOI requests.
- It eliminates the use of cumbersome spreadsheets across the business to manage incidents and responses, which often need to be verified and reconciled manually, taking up huge amounts of time and resource and sacrificing information quality.
- It removes the need for multiple, single-process specific, expensive applications that bloat the number of systems people need to learn how to use and add to the burden on IT departments.
- It removes the need for users to adapt their working practices to their tools, which takes up users’ time, reduces their mastery and understanding of their work, and subtracts value from the organisation.
- It reduces the time and resource needed to manage processes by providing all parties with multiple ways to log and respond to incidents.
- It makes formal reporting on incidents and processes easier and more reliable by limiting editing after-the-fact and linking actions to users and customers for full auditing and ticket histories.
- It releases users and their customers from dependence on desk-based PCs by operating in the cloud with any web-enabled platform.
VerseOne BPM is:
Totally Customisable—The customer’s own workflow is mapped onto the system, so that they keep all of their customary actions, responses, and escalation paths and do not have to change their way of working to suit the software.
Flexible—The application can be used for many different types of processes that require communication between a number of different parties or participants. Because it is not limited to one type of process, it can provide a major return on investment (ROI) and reduce the number of business software systems required across the organisation.
Convenient—Because tickets and stubs can be logged via so many different channels, an organisation and its customers or stakeholders only need to have access to the web, rather than any specific tool or piece of hardware. Parties can choose how they wish to receive notifications and log new actions. Additionally, most processes within VerseOne BPM can be automated, reducing manual workload for staff members and saving man-hours across the organisation.
Secure—Access to ticket information is username and password controlled, and BPM administrators can choose what information is included in notifications to other parties.
Ideal for Governance—Tickets in BPM cannot be edited once they are closed, ensuring that the process is recorded accurately throughout its life-cycle. Tickets can be archived and fully audited to meet reporting and governance requirements.
Extensible—The application consists of a number functional modules that can be added as requirements change, allowing VerseOne BPM to grow and change in line with the organisations using it.
Interoperable—VerseOne BPM can link to back-office business systems and legacy data, ensuring that existing content remains accessible and useful despite the introduction of new software.
Integrated—Through the Atlas Framework, VerseOne BPM can be integrated with:
IT—Support or helpdesk, project management, project collaboration, bug-tracking
Customer Services—Support or helpdesk, complaints, requests (e.g. repairs)
HR—Expenses, holiday booking, recruitment, disciplinary procedures
Procurement/Finance—Purchasing, tender processes, contracting, invoicing
Corporate Affairs—Project management, project collaboration, asset management
Governance—Tracking and reporting on internal processes and formal exercises
Communications and Engagement—Project management, project collaboration, complaints, requests
Last updated: 16 May 2012
"Women with a family history of breast cancer should be screened in their thirties," says The Daily Telegraph. The news relates to an ongoing study that...
“Anti-baldness drug can cause men to lose interest in alcohol,” reports the Mail Online. This report is based on a small survey of young men...
“'Cradle snatchers' cause menopause, says biologist,” is the bizarre headline in The Guardian today. The menopause has always been a bit of an evolutionary puzzle. Evolution...
“New AIDS prevention pill could cut infection rates in IV drug users by 50%,” the Mail Online reports, as the US Centers for Disease Control...