VerseOne BPM is a web-based (“cloud”) software application for tracking, assigning, and responding to any business process that has a defined life-cycle governed by a set of rules and workflows and that requires communication between 2 or more parties throughout that life-cycle.
Enhance efficiency and reduce system duplication with an application that supports any type of business process with any number of participants.
Map your exact processes and workflows and keep all of your customary actions, responses, and escalation paths—so that your process application changes its way of working to suit you.
Get a complete picture of all the actions in any business process with VerseOne IPM's full audit history, which guarantees that actions cannot be edited or changed once they are closed.
Reduce the number of software applications across your business and save time by giving users the freedom to access their processes through any online device or location.
Your organisation incorporates processes throughout its day-to-day operation, both internally and externally with customers, service users, suppliers, and all types of stakeholder. Managing these processes—the incidents that form each step of the process's life-cycle and the communication required between your organisation and the other participates—requires a flexible business process management system that can be customised to your exact workflows and fully integrated into your existing business systems. And in these days of off-site and mobile working, any business process system needs to be accessible from anywhere—a feature best provided by a secure, web-based application.
in VerseOne BPM, each instance of a process is known as a “ticket” and responses to tickets are called “stubs.” Tickets and stubs can be logged in VerseOne BPM via:
IT—Support or helpdesk, project management, project collaboration, bug-tracking
Customer Services—Support or helpdesk, complaints, requests (e.g. repairs)
HR—Expenses, holiday booking, recruitment, disciplinary procedures
Procurement/Finance—Purchasing, tender processes, contracting, invoicing
Corporate Affairs—Project management, project collaboration, asset management
Governance—Tracking and reporting on internal processes and formal exercises
Communications and Engagement—Project management, project collaboration, complaints, requests
And many more.
Last updated: 16 May 2012