by Penny Everett, VerseOne Accessibility Specialist
I spend most of my day auditing websites for their level of accessibility and, to be honest, sometimes I find myself groaning out loud. Some of the issues really impact on disabled users, and others are just frustrating.
Here's an example of something that's both. It is an image of text on the home page of a website (names etc changed to avoid blushes).

Impacting on the disabled: Whoever uploaded it added the alternative text for a blind screenreader user explaining what the image portrays—but withheld from them the actual telephone number and email address!
Frustrating: The title attribute (information displayed on screen in the form of a "tooltip") tells a sighted user that the image is displaying an email address!
Well, folks, how many marks would you give them out of 10 for being inclusive? And how many for going to the trouble of adding a superfluous title attribute?

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